Dynamics CRM

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that enables companies to market smarter, sell effectively and productively, and care everywhere. We provide social insights, business intelligence, and productivity with One Microsoft solutions. And we deliver Microsoft Dynamics CRM in the cloud, on-premises, or with a hybrid combination.

Customer engagement

Do you really understand your Customers and their needs? Being the core of any business, understanding customers, needs and want you have to react to, anticipating their future needs and start working on the leads at the right time is crucial.

Positive customer experience is an increasingly important ingredient for companies to win and retain customers. Customer engagement by Microsoft Dynamics helps companies deliver amazing customer experiences by building long-term customer relationships that are personalized, proactive, and predictive across marketing, sales, and service.

Experience intelligent customer engagement

Today, the process of engaging customers can't be one-size-fits-all. It needs to be adaptive across all touch points and within the context of your customer. Intelligent customer engagement enables your company to build customer trust, loyalty, and insight. With customer engagement by Microsoft, we help your company deliver amazing customer experiences.

Personalize customer experiences by creating end-to-end, outcome-focused journeys that engage at the right time and place.

Create proactive experiences by determining the next best interaction with your customer based on context.

Make customer engagement predictive by using analytics—internal and external data to identify patterns and predict outcomes.

We help you make every customer engagement an intelligent one, so you can market smarter, sell effectively, and care everywhere.

What can CRM do for my organization? ? CRM can help reduce costs and increase profitability by organizing and automating business processes that nurture customer relationships and satisfaction across all interactions—marketing, sales, and customer service. CRM solutions can deliver return on investment (ROI) through marketing automation, customer service, and sales force automation.

We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application.

Our Value Additions

We believe customer relationship management (CRM) requires a holistic approach to improving customer acquisition, retention, and profitability.

  • Easy access through the familiar interface of Microsoft Outlook enables employees to view customer information when and where they need it, in the office or on the road.
  • Record all customer interactions, from call history to purchasing preferences, and have it at your sales and support staff’s fingertips in real time.
  • Use analytics tools that help you spot your most profitable customers for up-sell and cross-sell opportunities, and pinpoint areas for operational savings.
  • Reduce your total cost of ownership (TCO) through faster deployment, lower training and operational expenses, and integration with existing databases, telephony, and infrastructure investments.
  • Tailor Enterprise CRM to meet your current needs, with the scalability to add new functionality as your priorities evolves.

Contact us today and learn how our Dynamics CRM can help fuel your business growth.